Known issues

Thank you for your patience while we get on top of these unforeseen issues.

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Please see also Release Notes for daily updates

See also What’s New in V5

Device Compatibility

• Issues with panel layout tool using Safari

  • Please use Google Chrome browser.

• iPad with OS 16xx - site shows blank white screen

  • Please update your iPad to OS 17xx to resolve the issue.

• Issues with Downloading site map on Site Survey page in SolarPlus using Safari in iPad.
  • To fix this and successfully download the file on an iPad, follow these steps:
    1. Go to Settings > Apps > Safari.
    2. Turn Block Pop-ups off.
    3. Go to SolarPlus Site Survey > Click Print Sitemap

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CRM

• View issue when uploading an image file in the Contact CRM  ST-4191

  • workaround:

    • convert image to PDF format and upload in Contact CRM > Files

    • or upload image to Site Survey page

Commissioning

• Battery test results not included in the commission report / system manual ST-2630

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Reports

• Some charts show no data when tiered tariffs summing period is set to Quarter / Year ST-3598

Pricing

• In some cases, when an older quote is duplicated and used, quote line items don’t seem to appear on the pricing page. Please contact [e-mail].