Known Issues & Workarounds

Design

Blank Map or Design Screen (WebGL Errors)

If you experience a blank white screen or an endless loading spinner when opening the Design page, the issue is usually caused by a WebGL or graphics initialization error.

This can occur after a browser update, high memory usage, or when hardware acceleration is disabled.

Step 1: Enable Hardware Acceleration

The Design page uses your computer's Graphics Processing Unit (GPU) to render maps.

1. Open Google Chrome.
2. Select ⋮ > Settings.
3. Navigate to System.
4. Enable Use graphics acceleration when available.
5. Click Relaunch to restart Chrome.

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Step 2: Verify WebGL Support

Check whether your browser can correctly render WebGL.

1. Visit https://get.webgl.org/
2. Confirm that a spinning cube appears.

If the cube appears

• WebGL is working correctly.
• Proceed to Step 3 if the issue persists.

If the cube does not appear

• Your browser or graphics driver is preventing WebGL from running.
• Update your graphics drivers and ensure Chrome is up to date before trying again.

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Step 3: Resolve GPU Memory Issues

The error "Mapbox instance not initialized" is commonly caused by GPU memory exhaustion.

This can happen when:

• Many browser tabs are open.
• Other graphics-intensive applications are running.
• Available GPU memory has been exhausted.

To resolve this:

• Close unnecessary browser tabs.
• Close any applications you are not using.
• Refresh the SolarPlus page.

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Device Compatibility

Safari

The panel layout tools are not fully supported in Safari.

Recommended browser: Google Chrome.

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iPad (iPadOS 16)

If SolarPlus displays a blank white screen on an iPad running iPadOS 16, update the device to iPadOS 17 or later.

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Admin & Business Settings

If you are unable to update a setting, please contact [e-mail] and we'll be happy to assist.

Examples include:

• Payment Schedules with four or more payments

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CRM

Advanced Quote Filtering

Searching Quotes by Lead Source or Pipeline Stage is currently unavailable.

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Reports

No Data Displayed in Some Charts

Some report charts may display no data when Tiered Tariff Summing Period is set to Quarter or Year.

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Pricing

Quote Line Items Missing After Duplicating Older Quotes

In some cases, quote line items may not appear on the Pricing page after duplicating an older quote.

If this occurs, please contact [e-mail] for assistance.

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Thank you for your patience and understanding as we continue addressing these unexpected issues.

To ensure you're using the latest version, please perform a hard refresh in your browser to clear the cache. Alternatively, you can open the application in a new incognito/private browsing window.

Please see also Release Notes for daily updates